FAQ

How long for orders to ship:

If we have copies in stock we'll ship out within 2 business days. If your order includes an In Stock and Out of Stock items we will hold the In Stock item until the Out of Stock item arrives and then we ship them together.

Out of Stock items can take anywhere between 2-8 weeks to arrive depending on availability.

Out of Stock Music items (CDs, LPs) can take even longer.

 

Returns, exchanges and cancellations:

If an item is defective, customer has to ship back at customer's expense. We will either ship replacement or issue refund when it arrives.

No cancellations on Backorder items. 

In the event of a Cancellation or Refund we will retain 3% of the purchase total to cover payment processing fees. For Out of Canada refunds we will retain $5 or 5.5% (whichever is greater) for currency conversion and payment processing fees. 

 

Do you buy used movies?

Nope. We do not give cash for used movies.

 

Do you do Trade-Ins?

We do take in trade ins. Store credit only, no cash. We're very picky with DVDs, generally only giving credit for films from before 1980, of course there's exceptions like an Evil Dead 2 we would be happy to give credit for. Happy to take donations of newer films on DVD.

Blu-Rays (but avoiding stuff like Michael Bay Transformers, Bournes, Pirates of the Caribbean, etc) and 4Ks we're more open. Credit value can range from 25 cents to 10 bucks a title. Boutique label we give anywhere from $4-$10. Studio releases donation-$3.