FAQ

How long for orders to ship:

If we have copies in stock we'll ship out within 2 business days. If your order includes an In Stock and Out of Stock items we will hold the In Stock item until the Out of Stock item arrives and then we ship them together.

Out of Stock items can take anywhere between 2-8 weeks to arrive depending on availability.

Out of Stock Music items (Cds, LPs) can take even longer.

 

Returns, exchanges and cancellations:

If an item is defective, customer has to ship back at customer's expense. We will either ship replacement or issue refund when it arrives.

In the event of a Cancellation or Refund we will retain 3% of the purchase total to cover payment processing fees. For Out of Canada refunds we will retain $5 or 5.5% (whichever is greater) for currency conversion and payment processing fees.

 

Our of Country (Canada) orders are FINAL:

We cannot change Orders once placed from out of country customers due to currencies fluctuating since time of purchase.